Victoria – The Province has launched a public questionnaire inviting British Columbians to share their views and experiences regarding cellphone contracts. The goal is to identify ways to promote transparency and fairness and aid government in reviewing B.C.’s current consumer protection laws. This public survey also gauges an individual’s knowledge about their rights under the federal Wireless Code.
The Province has had an earful from consumers who are frustrated by the lack of transparency in cellphone bills — from clarity about fees to the absence of plain language that makes contracts confusing.
Operation of cell phone services is under federal jurisdiction, however the Province can weigh in when it comes to consumer protection.
Quebec, Manitoba and Newfoundland already have cell phone consumer protection legislation.
The survey runs from May 29 until July 5, and takes up to approximately 15 minutes to complete. Complete the survey here: https://engage.gov.bc.ca/cellphonebilling