Vancouver/Surrey Home support clients in the Fraser Health and Vancouver Coastal Health regions will have their care directly managed and delivered by their health authority, as both shift to in-house delivery for the majority of the home support services they provide.

Home support helps people live independently in their home and be safe. For clients and their families it makes a real difference in people’s lives by bringing care to their doorsteps and supporting them to live at home and in their communities longer and safely. Government is improving home support and is making significant investment to achieve that goal. It is essential to any team-based strategy to improve everyday health for people everywhere in B.C.

This change is being made as the contracts with external service providers for home support services are set to expire in March 2020. The health authorities will not be renewing these contracts as they work with the Ministry of Health to prepare for new investments and enhancements in home support care.

Both Fraser Health and Vancouver Coastal Health have identified opportunities to better integrate services offered by the health authorities and their own teams of care providers, particularly given the rise in demand for home support services in their regions.  They have determined that bringing the services in-house is the best way to leverage these opportunities and provide more consistent and coordinated care.

Making the transition to an in-house model has many advantages, including improved coordination of care for our seniors and the ability to better track and manage a complex service delivery model to ensure effective and efficient care. It allows for the opportunity to create integrated teams where staff interacting with clients are connected, can work collaboratively to meet the clients’ needs, spend less time traveling, and increase flexibility for employees. Most importantly, this model provides the reliability, quality, and continuity of care that many clients and families in our regions depend on, building a strong foundation so we can continue to support their needs today, tomorrow, and in the future.

These changes also follow audits of contracted home support providers, both for-profit and not for profit, which were undertaken last summer to the end of last year by Fraser Health and Vancouver Coastal Health. The audits looked at varying periods of time from 2014-2017 depending on the contracted provider. Health authorities have accountability for prudent management of their resources and where issues come forward, they have a responsibility to address them. Both health authorities are now reviewing these issues with their respective contracted providers.

  • Home support is provided by community health workers who visit a client’s home to provide assistance with daily living activities such as bathing, dressing and grooming and other care needs as well as support and relief for a client’s primary caregiver.
  • In the communities represented by Fraser Health and Vancouver Coastal Health, over 24,500 people receive home support services annually, representing over five million hours of home support services a year.
  • Fraser Health currently provides 37 per cent of home support services in-house, and will move to approximately 90 per cent, beginning that transition in the coming weeks with targeted completion in the next 12 months.
  • Vancouver Coastal Health currently provides 26 per cent of home support services in-house, and it will also move to approximately 90 per cent over the next 12 to 18 months.

For questions from families/clients:

Fraser Health

Toll-free information line: 1 855-412-2121


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